FAQ

To exchange or return an item simply return the product to Zuiver Craft Concept Store at Bandar Sunway along with proof of purchase (Your tax invoice or purchase receipt). We’ll then assess your items and once approved allow the exchange. Items must be in their original packaging and suitable for resale. If you are unable to access Zuiver Craft Store, please contact us.

We accept online credit card and online bank transfer.

If you wish to purchase an item that is currently out of stock, you may contact us at [email protected] to inform us about which product you wish to purchase. Please make sure you send us the item name, color code or product code and we will notify you as soon as the item returns to our warehouse. Because items are sold on a first-come, first-served basis, this notification does not guarantee availability or price. We always strive to accurately maintain our inventory, and to get products back in stock as quickly as possible for our customers.

Of course you can! Just call +016-282 4663 to speak to one of our customer service advisors who will be happy to take your order.

Absolutely. We use secure servers to ensure that your shopping experience at Zuivercraft is as secure as possible. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. Zuivercraft does not retain any credit or debit card details provided by customers through this website.

Currently our delivery is within Malaysia and Singapore. We are also supplying to most of the countries in the world. If you are unable to proceed further during the checkout stage, please send us a message. We will do our best to contact you.